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Welcome to our Help Center. Here you’ll find answers to the most common questions about our toys, shipping, and policies.
Products & Safety
Q: Are your toys safe for children?
Absolutely. Safety is our top priority. Our toys are made from non-toxic, sustainable materials (such as natural wood and water-based paints) and meet international safety standards.
Q: How do I choose the right toy for my child?
We’ve made it easy! You can browse by age group in our "Shop by Age" section. Additionally, every product description includes specific age recommendations and the skills the toy helps develop.
Q: Do you have Montessori toys?
Yes! A large portion of our collection (specifically in "The Montessori Corner") is curated to align with Montessori principles, focusing on independence, natural materials, and real-world skills.
Orders & Shipping
Q: How long does delivery take?
We process orders within 24 hours. Typically, shipping takes [2-4] business days within [Your City/Country] and [4-7] business days for other regions.
Q: Can I track my order?
Yes. Once your order is shipped, you will receive an email/SMS with a tracking number and a link to monitor your package's journey.
Returns & Exchanges
Q: I received a damaged item. What should I do?
We are very sorry! Please take a photo of the damaged item and send it to us via email or WhatsApp within 1-3 days of receipt. We will replace it immediately at no extra cost.
What is your return policy?
You can return items within 1-3 days, provided they are unopened and in their original packaging. (Shipping fees may apply).
Flexible Payment
Shop now and pay at your own pace. We offer secure, interest-free installment options so you can get the best for your child today without the stress.
Online support
We are here to help! Whether you need product advice or assistance with an order, our friendly team is just a click away.
Fast & Safe Delivery
We pack with care and ship fast. You can track your package every step of the way until it arrives safely at your doorstep.